Privacy Policy

Effective Date: 3/6/2026

Last Updated: 3/6/2026

1. Introduction

Welcome to Robert B. Hill Co. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://hillwater.com (the “Site”), communicate with us, or utilize our commercial and industrial water treatment solutions, products, and services.

By accessing or using our Site and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked to you (“Personal Information”). We may collect the following categories of information:

  • Identifiers & Contact Information: Name, company name, email address, phone number, physical address, and billing information when you fill out forms, request a quote, or create an account/become a dealer.
  • Project & Service Data: Information about your facilities, water usage, and equipment requirements that you provide to us when requesting custom solutions (e.g., water softeners, water filtration systems, reverse osmosis systems, or PFAS removal).
  • Automated & Technical Data: IP address, browser type, operating system, referring URLs, device information, and site navigation behavior collected automatically when you browse our Site.
  • User-Generated Content: Comments, reviews, or other content you submit on our blog or Site.

3. How We Use Your Information

We use the information we collect for various business and commercial purposes, including:

  • Providing Services: To fulfill your requests for quotes, process orders, schedule maintenance, and deliver products (such as salt delivery or equipment wholesale).
  • Communication: To respond to your inquiries, provide customer support, and send administrative information, such as order confirmations or policy updates.
  • Marketing & Promotions: To send you newsletters, promotional materials, and information about new products, services, or events (you may opt out of these at any time).
  • Site Improvement: To analyze website usage, troubleshoot technical issues, improve user experience, and optimize our marketing efforts.
  • Security & Compliance: To protect against fraud, spam, unauthorized transactions, and to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, processing payments, or delivering services to you (e.g., shipping partners, IT support, email marketing platforms).
  • Business Transfers: If Robert B. Hill Co. is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or government request, or to protect the rights, property, and safety of Robert B. Hill Co., our customers, or others.

5. Cookies and Tracking Technologies

Our Site uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience.

  • Essential Cookies: Required for the Site to function properly (e.g., user login sessions).
  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
  • Your Choices: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of this Site may become inaccessible or not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure; therefore, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to fulfill our contractual obligations to you, or to comply with legal, accounting, or reporting requirements.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request that we erase your personal data, subject to certain exceptions (e.g., if we need to retain it for legal or administrative purposes).
  • Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the “Unsubscribe” link in the emails we send or by contacting us directly.

To exercise these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children’s Privacy

Our Site and services are intended for a general business audience and are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page and updating the “Effective Date” at the top.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Robert B. Hill Co.

7101 Oxford Street

St. Louis Park, MN 55426

Phone: (952) 925-1444

Website: https://hillwater.com/contact-us/